Qualify requests and explain dispatch decisions
A field-service project combining AI qualification, business constraints and human validation.
Business problem
Assigning an intervention requires balancing urgency, skills, distance and technician workload, often with incomplete information.
My role
Personal project in development focused on request qualification and an explainable dispatch engine.
How it works
AI structures the request and suggests a qualification. Multi-criteria scoring compares eligible candidates against business constraints before human validation.
An architecture decision
AI qualification is separated from scoring rules. This makes assignment suggestions explainable while retaining deterministic constraints for business decisions.
Limitations and project status
The project is in development. Scores illustrated in the portfolio are examples, not production performance measurements. Uncertain qualifications need operator review.
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